Terms of Service
Version 1.1, effective 6 October 2026
1. About these terms
1.1These terms apply to every service you buy from Corven, including membership, written answers and fixed price products. Please read them before you pay. When you pay, you agree to them.
1.2Corven is the trading name of Corven Law Ltd, a company registered in England and Wales with company number 17492112. Our registered office is 19 The Circle, Queen Elizabeth Street, London SE1 2JE. You can contact us at contact@corvenlaw.com. In these terms, "we", "us" and "our" mean Corven Law Ltd, and "you" means the person or business buying from us.
1.3Corven is not registered for VAT, so no VAT is added to any price.
1.4Some parts of these terms apply only if you are a consumer, which means an individual buying for purposes wholly or mainly outside your trade, business, craft or profession. Those parts say so. If you buy for your business, the parts marked for business customers apply instead.
2. What Corven is and how it is regulated
2.1Corven Law Ltd is a legal services company. It is not a law firm. It is not authorised or regulated by the Solicitors Regulation Authority or by any other legal services regulator, and the services Corven provides are not regulated services.
2.2Corven's reviewed answers, reports and documents are checked by a solicitor of England and Wales. That solicitor is personally subject to the rules of conduct of the Solicitors Regulation Authority. Corven Law Ltd is not.
2.3Because Corven is not regulated by the Solicitors Regulation Authority, you will not be able to make a claim on the SRA Compensation Fund for anything Corven does or fails to do.
2.4Corven is not required to hold professional indemnity insurance that meets the Solicitors Regulation Authority's minimum terms and conditions. Firms regulated by the Solicitors Regulation Authority must hold compulsory minimum insurance to protect their clients, but those arrangements do not apply to Corven because the Solicitors Regulation Authority does not regulate it. Corven's work is not currently covered by professional indemnity insurance. If that changes, we will update this clause, and we will give you details of the amount and scope of the cover if you ask.
2.5If you have a complaint about the service of the solicitor who checked your work, you may be able to take it to the Legal Ombudsman once our complaints procedure has finished or eight weeks have passed. The Legal Ombudsman can consider the solicitor's own service only, and not the services of Corven Law Ltd. Our complaints procedure explains how this works.
3. What we do and what we do not do
3.1We provide written answers to legal questions and fixed price legal documents and reports under the law of England and Wales. Our current services and prices are listed on our prices page at the time you buy.
3.2We do not carry out any reserved legal activity. This means we do not represent anyone in court, conduct court or tribunal proceedings, prepare documents for the transfer or registration of land, deal with probate, carry out notarial work or administer oaths. If your matter needs any of these, we will tell you.
3.3We do not hold money for you or for anyone else. Every payment you make to us is a payment for our own services.
3.4We do not help with, and we will not identify, investigate or refer, any claim or potential claim of the following kinds: personal injury claims, claims about financial services or financial products, housing disrepair claims, claims for social security benefits, criminal injury compensation claims, and claims by a worker against an employer or former employer.
3.5We do not advise on the law of any country other than England and Wales, or on immigration, tax or criminal matters.
3.6If your question falls outside what we do, we will tell you before you pay where we can. If we only find out after you have paid, we will refund the price of that service in full, or return the answer to your membership allowance.
3.7If your matter has a deadline that falls within 48 hours of contacting us, tell us at the start. We may not be able to help in time, and we will say so rather than take your money.
4. How a contract is made
4.1A contract between us is made when we confirm your payment by email. Until then you may withdraw your request without giving a reason.
4.2Before we start any piece of work, we will tell you its price, what is included and what is not included. If what you need is bigger than the fixed price service you chose, we will tell you the price of the larger work and you can decide whether to go ahead. We will never start work you have not paid for.
5. Membership
5.1Membership costs £75 a month, paid monthly, or £750 a year, paid in advance. The price includes everything in clause 5.2. No VAT is charged.
5.2Membership includes:
(a)two written answers in each month of your membership, each about one legal issue;
(b)one written follow up question on each answer, if you send it within seven days of receiving the answer and it concerns the same issue;
(c)member prices on our fixed price products where we offer them; and
(d)credit for unused answers under clause 5.5.
5.3A further answer in the same month costs £25. A new issue, or any question after the follow up in clause 5.2(b), counts as a new answer.
5.4The month of your membership runs from the date of your first payment to the same date in the following month.
5.5If you do not use both of your answers in a membership month, each unused answer becomes £20 of credit at the end of that month. You can use credit towards any of our fixed price products. Credit:
(a)can only be used with Corven and has no cash value;
(b)cannot be transferred to anyone else;
(c)expires 12 months after the date it was added; and
(d)can still be used for 30 days after your membership ends, and then expires.
5.6Monthly membership continues until you cancel it. You can cancel at any time from your account or by emailing contact@corvenlaw.com. Your membership then ends at the end of the month you have already paid for, and we will not take any further payment.
5.7Annual membership lasts 12 months. We will email you at least 14 days before it is due to renew, telling you the renewal date and the price. It will renew for a further 12 months unless you cancel before the renewal date. If you are a consumer and you did not mean to renew, you may cancel within 14 days after the renewal date and we will refund the renewal payment, less the value of any answers you used after the renewal date, charged at £25 each.
5.8We may change the membership price by giving you at least 30 days' notice by email. The new price applies from your next payment after the notice ends. If you do not want to pay the new price, you can cancel before it takes effect.
6. How we answer your questions
6.1You send your question through our website form, or through WhatsApp once we offer it, with any documents or photos that help. Please give us the full facts. Our answer can only be as accurate as the information you give us.
6.2Every answer is checked by a solicitor of England and Wales against the facts you give us before it is sent to you.
6.3We prepare our work with the help of software. Nothing is sent to you until the solicitor has checked it.
6.4Every answer is written, and is sent through a private link and by email. We do not provide answers by telephone or video call.
6.5An answer applies the law of England and Wales as it stands on the date of the answer. It is for you and for the purpose you told us about. It may not be right for anyone else, or if your facts change.
6.6An answer deals with one legal issue. We will read the part of any document that your question is about, but an answer is not a review of a whole document. If you need a document read in full, our contract check covers that, and we will tell you the price before we start.
6.7You may only ask about your own affairs or the affairs of your own business. We act only for the person or business that holds the membership or placed the order, and not for anyone else, even if you pass an answer on to them.
6.8When you send a question, please tell us who is on the other side. We check that name against our records. If a conflict of interest means we cannot act, we will tell you, the question will not count towards your membership answers, and we will refund anything you paid for it. We may not be able to tell you the reason.
7. Fixed price products
7.1Our fixed price products, their prices and what each includes are listed on our prices page at the time you buy. The price shown is the full price you pay to us.
7.2Our trade mark filing kit prepares the classes and the specification for you to file yourself at the UK Intellectual Property Office. It does not include a search of earlier marks or any advice on whether your mark can be registered. You pay the Intellectual Property Office's own fee directly to it when you file.
7.3Our letter service is available after a membership answer and covers one first letter or complaint to the other side of your issue. It does not include any further correspondence unless you buy it separately.
7.4Our contract check is a written note of the risks in one contract of up to 10 pages. It does not include changes to the contract itself.
7.5Our founder IP assignment is prepared to be signed as an agreement. It is not a deed, and we do not prepare deeds.
7.6Our share paperwork covers a transfer of shares between founders with no trust. It does not include advice on tax or stamp duty.
7.7Our settlement agreement is drafted for the employer to offer. We act for the employer only, and we do not advise the employee on it.
7.8Our debt letter is a letter in your own name to a company that owes you money. We do not prepare it for a debt owed by an individual or a sole trader.
7.9Our standard documents are completed to your answers. They are not drafted to a particular deal and do not include negotiation with the other side.
8. Our 24 hour promise
8.1We will deliver every answer, report and document within 24 hours. The 24 hours start when we have received your payment and all of the information and documents we have asked you for.
8.2If we receive your request on a Saturday, a Sunday or a bank holiday in England, the 24 hours start at 9am UK time on the next working day.
8.3If we need more information from you, we will ask within the 24 hours, and the 24 hours start again when we receive it.
8.4If we miss the 24 hours through our own fault:
(a)for a membership answer, we will return that answer to your allowance for the following month as well as sending the answer; and
(b)for a fixed price product, you can tell us to stop and we will refund you in full if we have not yet delivered it, or you can let us finish it.
8.5Clause 8.4 does not limit any other right you have under the law.
9. Introductions to other businesses
9.1If your matter needs work we do not do, we may suggest a law firm or another business that can help. We will only pass on your details with your consent.
9.2If we have any financial or other interest in the business we suggest, we will tell you what that interest is before you decide whether to use it. You are free to use any business you choose.
9.3Any business we introduce you to will agree its own terms and fees with you. We are not responsible for its work.
10. Your responsibilities
10.1You must give us accurate and complete information, and tell us promptly if anything changes.
10.2You must only send us documents and information that you are entitled to share with us.
10.3You must not use our answers or documents to break the law, and you must not resell them or publish them as your own service.
11. Payment
11.1You pay by card or another method shown at checkout. Payments are processed by Stripe. We do not see or store your full card details.
11.2Membership payments are taken automatically on each renewal date until you cancel.
11.3If a membership payment fails, we will tell you. We may pause your membership until the payment is made.
12. Your right to cancel if you are a consumer
12.1If you are a consumer, you have the right to cancel your contract with us within 14 days after the day the contract is made, without giving any reason.
12.2To cancel, tell us by email to contact@corvenlaw.com or by post to our registered office. You can use the cancellation form in our refunds and cancellation policy, but you do not have to.
12.3We cannot start work within the 14 days unless you ask us to. When you buy, we will ask you to confirm that you want us to start straight away.
12.4If you ask us to start within the 14 days and then cancel, you must pay for the work we have done up to the time you tell us you are cancelling, in proportion to the whole service. For membership, each answer already sent is charged at £25.
12.5You lose the right to cancel a service once we have fully completed it, if you asked us to start within the 14 days and you confirmed that you understood you would lose the right to cancel once the service was complete.
12.6We will refund the amount due to you within 14 days after the day you tell us you are cancelling, using the same payment method you used, without any fee.
13. Our responsibility to you
13.1We will provide our services with reasonable care and skill.
13.2Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that the law does not allow us to limit or exclude.
13.3If you are a consumer, you have legal rights in relation to services not carried out with reasonable care and skill, or not carried out as described. Nothing in these terms affects those rights. We are not responsible for loss that was not foreseeable when the contract was made.
13.4If you are a business customer:
(a)we are not liable for loss of profits, loss of business, loss of opportunity or any indirect or consequential loss; and
(b)our total liability to you arising from or in connection with our services, whether in contract, negligence or otherwise, is limited to the total fees you paid us in the 12 months before the event giving rise to the claim.
13.5We are not responsible for any loss that results from information you gave us that was wrong or incomplete, or from you using an answer for a purpose or a set of facts other than the one you told us about.
14. Confidentiality and your information
14.1We keep the information you send us confidential. We share it only as our privacy notice explains, or with your consent, or where the law requires us to.
14.2We may use the questions we receive, with all names and details that could identify you or anyone else removed, to improve our services and to write general guides. If you do not want us to use your questions in this way, tell us at any time and we will not.
14.3Our privacy notice explains how we use your personal information.
15. Events outside our control
15.1We are not responsible for delay or failure caused by events outside our reasonable control. If such an event affects our service, we will tell you as soon as we can and take reasonable steps to keep the delay short. If the delay is substantial, you can cancel the affected service and receive a refund for anything you have paid for and not received.
16. Ending the contract
16.1You can end your membership at any time under clause 5.6 or clause 5.7.
16.2We can end your membership or any service by giving you notice by email if you seriously or repeatedly break these terms, or if you behave abusively towards anyone working with us. If we do, we will refund any payment for services you have not received, unless the law allows us to keep it.
17. Changes to these terms
17.1We may change these terms from time to time. The terms that apply to a service are the terms in force when you bought it. For membership, we will give you at least 30 days' notice by email of any change that affects you, and you can cancel before it takes effect.
18. Complaints
18.1If you are unhappy with our service, please tell us. Our complaints procedure explains how we deal with complaints and the time limits that apply.
19. Law and courts
19.1These terms are governed by the law of England and Wales.
19.2If you are a consumer, you may bring proceedings in the courts of England and Wales. If you live in Scotland you may also bring proceedings in Scotland, and if you live in Northern Ireland you may also bring proceedings in Northern Ireland.
19.3If you are a business customer, the courts of England and Wales have exclusive jurisdiction.
20. General
20.1If a court decides that part of these terms is unlawful or cannot be enforced, the rest of these terms continue to apply.
20.2Nobody other than you and us has any right to enforce these terms.
20.3If we do not insist straight away that you do something you are required to do under these terms, we can still insist on it later.