Refunds and Cancellation Policy

Version 1.0, effective 5 October 2026

1. Who this policy is for

1.1This policy explains how cancellation and refunds work for services bought from Corven Law Ltd, trading as Corven, company number 17492112, 19 The Circle, Queen Elizabeth Street, London SE1 2JE, contact@corvenlaw.com. It forms part of our terms of service.

1.2Clauses 2 to 5 apply if you are a consumer, which means an individual buying for purposes wholly or mainly outside your trade, business, craft or profession. Clause 6 applies to everyone.

2. Your right to cancel

2.1You have the right to cancel this contract within 14 days without giving any reason.

2.2The cancellation period will expire after 14 days from the day of the conclusion of the contract.

2.3To exercise the right to cancel, you must inform us, Corven Law Ltd, 19 The Circle, Queen Elizabeth Street, London SE1 2JE, contact@corvenlaw.com, of your decision to cancel this contract by a clear statement, for example a letter sent by post or an email. You may use the model cancellation form in clause 7, but it is not obligatory.

2.4To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

3. Effects of cancellation

3.1If you cancel this contract, we will reimburse to you all payments received from you.

3.2We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this contract.

3.3We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement.

3.4If you requested us to begin the performance of services during the cancellation period, you shall pay us an amount which is in proportion to what has been performed until you have communicated to us your cancellation from this contract, in comparison with the full coverage of the contract. For membership, each answer already sent is charged at £25. We deduct this amount from your refund.

4. When you lose the right to cancel

4.1You lose the right to cancel a service once we have fully performed it, if you asked us to start within the cancellation period and you acknowledged that you would lose your right to cancel once the service was fully performed.

4.2Because we deliver within 24 hours, most single answers, reports and documents are fully performed within the cancellation period. When you buy, we will ask you to confirm that you want us to start straight away and that you understand you will lose your right to cancel once the work is complete.

5. Annual membership renewals

5.1We email you at least 14 days before your annual membership renews. If you are a consumer and you did not mean to renew, you may cancel within 14 days after the renewal date. We will refund the renewal payment, less £25 for each answer you used after the renewal date.

6. Refunds for everyone

6.1If a question falls outside what we do and we only find out after you have paid, we refund the price of that service in full or return the answer to your membership allowance.

6.2If we miss our 24 hour time through our own fault, you can choose a full refund of a fixed price product we have not yet delivered, as set out in our terms of service.

6.3If something we deliver is not done with reasonable care and skill, tell us. We will put it right at no cost, and if we cannot, we will give you an appropriate refund.

6.4Membership credit has no cash value and is not refundable.

6.5Nothing in this policy affects your legal rights.

7. Model cancellation form

Complete and return this form only if you wish to cancel the contract.

To: Corven Law Ltd, 19 The Circle, Queen Elizabeth Street, London SE1 2JE, contact@corvenlaw.com

I/We hereby give notice that I/We cancel my/our contract for the supply of the following service: [name of service]

Ordered on: [date]

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date: